Integrating Desk.com with Team-One

toTeam-One

Salesforce Desk.com is a web-based, software-as-a-service (Saas) customer service, help desk and service desk application that supports both traditional 1-to-1 communication as well as real-time monitoring and response to social media platforms such as Facebook, Instagram and Twitter. Designed to provide a complete and easy-to-use solution out-of-the-box, Desk.com is also highly extensible as part of Salesforce's Service Cloud.

Team-One is the real-time communication, collaboration and task management platform that helps you communicate with colleagues, remote teams and clients from anywhere, anytime and any device, with seamless video conferencing, audio calling, screen sharing and real-time messaging.

You can easily and immediately connect Team-One to Desk.com or dozens of other applications by adding one of the following integrations.


Post a chat message to a Team-One workspace when an issue is created or updated in Desk.com.
Post a direct message to a Team-One user when an issue is created or updated in Desk.com.